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Lifetime Warranty on Install
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Here at Rev Bikes, we have been converting bikes into E-Bikes since 2010. During this time our trained, experienced technicians have lovingly built thousands of E-Bikes, many of which are still riding around today. We have also trained E-Bike technicians across Australia through our in-depth E-Bike Mechanic courses, and assisted enthusiasts to install themselves with our Supported Install Days.
Electric bikes are great, however they can potentially have very serious consequences from a botched install, unsafe wiring, or mechanical shortcomings.
Our years of experience installing e-bike kits and also selling DIY kits (pre 2018) has made us acutely aware of the potential problems and issues around DIY installs. While many sellers are happy to sell kits from a warehouse and blame any issues on customers, we genuinely struggle with this approach, as we don’t want frustrated customers, and when selling parts only, we can’t afford the time to support DIY installers adequately (without charging extra for that level of service).
The main reason is that in 2018, we realised that 90% of our warranty claims were coming from just 5% of our business: that being the DIY installers. It seemed that many people fitting systems at home either underestimated the work involved, or didn’t have the right tools and were improvising, to the detriment of the build.
Largely because of this, we started including Professional Installation in our pricing, and also training more mechanics to install for our customers. We didn’t sell any kits for DIY install between 2018 and 2023. We preferred to organise Supported Install Days for those who like to be involved in the build, as well as Full Professional Installs for those who didn’t.
However, from 2024 we will be offering DIY kits for self-installation. In addition, we are offering a ‘DIY Plus’ option, this will provide additional phone / email support if needed. We would urge customers to be realistic in assessing their mechanical & electrical skillset, and be sure that they have the necessary tools for a safe and successful install. Please be aware, with DIY Install’s there are limitations to the system warranty (with no extended 2 year warranty offered), as outlined below:
Spokes, rim, bearings, or electrical cable on hub motor wheels. Pedelec sensor, throttle or brake sensor cutout.
Bearings, sprag clutch, internal gears, or electrical cables within or connected to motor. Speed sensor, brake sensor, throttle or gear sensor.
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