DIY Install (Unsupported)

Electric bikes are great, however they can potentially have very serious consequences from a botched install, unsafe wiring, or mechanical shortcomings.

In 2018, we realised that 90% of our warranty claims were coming from just 5% of our business: that being the DIY installers. It seemed that many people fitting systems at home either underestimated the work involved, were unable to follow our instructions, or didn’t have the right tools and were improvising, to the detriment of the build.

Largely because of this, we started including Professional Installation in our pricing, and also began training more mechanics to install for our customers across Asutralia. We didn’t sell any kits for DIY install between 2018 and 2023. We preferred to organise Supported Install Days for those who like to be involved in the build, as well as Full Professional Installs for those who didn’t.

However, from 2024 we again started offering DIY kits for self-installation. In addition, we are offering a ‘Tech Support’ option, this will provide phone / email support if needed during the build. **We would urge customers to be realistic in assessing their mechanical & electrical skillset, and be sure that they have the necessary tools for a safe and successful install.**

If you're interested in what's involved in the build, please check out our YouTube Channel for guides on installing the motors and peripheral parts, prior to committing to a DIY build.

Please be aware, with DIY Install’s there are limitations to the system warranty (with no extended 2 year warranty offered), as outlined below: